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Privacy Notice

Privacy Notice

We take the security of your personal information seriously and comply with all relevant aspects of the Data Protection Act 1998 (DPA) and the EU General Data Protection Regulation (GDPR).

Who we are:

Karen and Peter Brewis – t/a Briary Homes

The person responsible for protecting, controlling and processing your data is Peter Brewis.
You can contact this person with the following contact details:
address  Healeyfield House, Front Street, Castleside, Consett, DH8 9AR
Phone  07854 278774
Email  peter@briary.co.uk

To provide our service to you, we need to keep a record of any information you give to us.  This will help us to keep accurate contact details, help us plan our work and keep accurate business records. The lawful basis for processing your information is our mutual legitimate interests.

What information do we collect about you and why?

We collect information about you when you register with us or use our services. We also collect information when you voluntarily complete customer surveys and provide feedback. Website usage information is collected using cookies.

When you contact us, book a valuation, request property details or register an interest in the services we provide, we need to know your name, postal address, email address and contact telephone number.

We gather this information to allow us to process your registration, any valuation or viewing bookings you make for a property. The relevant information is then used by us, our agents and sub-contractors to provide any services requested by you and to communicate with you on any matter relating to the provision of the service in general.

From time to time for research and analysis purposes so that we can monitor and improve the services we provide, we may contact you by post, email or telephone to ask you for your feedback and comments on our services.


How will we use information about you?

To comply with our legal and regulatory obligations

To perform a contract with you or to take steps at your request before entering into a contract.

To fulfil our legitimate interest, we use your personal data in order to deploy and develop our products or services, to improve our risk management and to defend our legal rights.

We collect personal information about you to provide you with the service you have requested and, if you agree, to email you about other products and services we think may be of interest to you.

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you.

Briary Homes will not share your information for marketing purposes with companies outside the Briary network, without your permission.

By submitting your information, you consent to the use of that information as set out in this policy.

If you have consented to receive marketing, you may opt out at any time. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Briary network.

If you no longer wish to be contacted for marketing purposes, please contact our marketing team at info@briaryhomes.co.uk

All data will be stored in a secure manner. This includes protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. Your personal information may be stored using secure cloud storage services. These internet-based services may not be located within the EU. Only trusted and well-respected data storage providers will be used.


How long we retain your information

Personal data will only be retained for as long as necessary for the purpose of processing. However, the retention periods can differ based on the purpose the data was provided, the requirements of the business, and the lawful basis for processing.

Within our business activities there are some legal requirements which apply to the retention of personal data; the minimum retention period is 12 months and the maximum retention period is 7 years from the date the transaction concluded.

In the absence of any legal requirements, data is to be deleted when:

the purpose for which it was provided is no longer valid; or

the data subject has withdrawn consent; or

the data is no longer up to date


Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.

Your personal data will be stored only if necessary to:
1. Maintain our business relationship with you
2. Fulfil our accounting responsibilities
3. Fulfil our responsibilities for data protection according to the Data Protection Act 1998.

You have the right to:
- Access any of your information that we hold
- Rectify any of your data we hold that is incorrect
- Erase data we hold about you, where lawful.

- Restrict processing of your data
- Object to further processing of your data
- Withdraw consent at any time, where relevant

For more information about how your data is secured please see our data protection policy below.

If you are unhappy about the way your personal data is used by us, you have the right to lodge a complaint with the Information Commissioners Office or other authority.

Please note that we will be unable to provide our services to you if we do not have your permission to store and process personal information you give us that we would reasonably need to fulfil our contractual obligations.

Data Protection Policy

Our data protection policy sets out our commitment to protecting personal data and how we implement that commitment with regards to the collection and use of personal data.

We are committed to:

- ensuring that we comply with the eight data protection principles, as listed below

- meeting our legal obligations as laid down by the Data Protection Act 1998

- ensuring that data is collected and used fairly and lawfully

- processing personal data only in order to meet our operational needs or fulfil legal requirements

- taking steps to ensure that personal data is up to date and accurate

- establishing appropriate retention periods for personal data

- ensuring that data subjects' rights can be appropriately exercised

- providing adequate security measures to protect personal data

- ensuring that a nominated officer is responsible for data protection compliance and provides a point of contact for all data protection issues

- ensuring that all staff are made aware of good practice in data protection

- providing adequate training for all staff responsible for personal data

- ensuring that everyone handling personal data knows where to find further guidance

- ensuring that queries about data protection, internal and external to the organisation, is dealt with effectively and promptly

- regularly reviewing data protection procedures and guidelines within the organisation.

- we operate a closed office with visitor restrictions to protect our clients data and confidentiality.

- we process data only if necessary and avoid unnecessary copying or duplication.

- we store data in a variety of ways to minimise risk of loss and avoid storing categories of data together unless necessary.

Data Protection Principles

1. Personal data shall be processed fairly and lawfully.

2. Personal data shall be obtained for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.

3. Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.

4. Personal data shall be accurate and, where necessary, kept up to date.

5. Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6. Personal data shall be processed in accordance with the rights of data subjects under the Data Protection Act 1998.

7. Appropriate technical and organisational measures shall be taken against unauthorised and unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.

8. Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.